Step 1 —– Installing the OTRS Package as well as Perl Modules. In this action, you will mount OTRS and a set of Perl modules that will certainly raise the system’ s capability. OTRS is available in Ubuntu’ s plan manager, however the main documents suggests installing OTRS from resource. In this blog post, you get to learn how to install Attendize on Ubuntu 20.04/18.04 LTS. Attendize is a free & open-source ticket selling and event management system built using the Laravel PHP framework. Installing OTRS on a Red Hat Enterprise Linux or CentOS system Preparation: Disable SELinux Preparing the database for OTRS Installing OTRS Installation of additional perl modules Installation of Oracle database driver on Red Hat / CentOS Installing OTRS on a Debian or Ubuntu system Installation From Source (Linux, Unix) Using the Web Installer.

This article describes how to install the latest open source OTRS help desk system on an Ubuntu 16.04 server. If you've used my previous article, the procedure is little changed from before, but some of the specific commands are different. As of this writing, the current version of OTRS is 5.0.11, and I'm starting with a bare install of Ubuntu 16.04 Server.

I'm trying to install OTRS on ubuntu with the following shell script, but when installation finished I couldn't reach the installer.pl file on the webserver, and got the following error: error: 403 - don't have permission.

Ubuntu 16.04 offers OTRS 5.0.7 in its repos, but if you want the latest patch level, we have to install from source.

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The OTRS Installation Process

1) On your server, install the basic services:

Be sure to give your MySQL install a strong root password when prompted.

At this point you may also want to delete any test users or databases included with MySQL.

Also remember to ensure your firewall (probably ufw if you've installed one) is allowing inbound connections on TCP/80. If you're using Amazon EC2, remember to open TCP/80 inbound in your instance or VPC security group.

2) Download and untar the latest OTRS source:

3) Check to see if all prerequisites are installed:

Not surprisingly, we're missing a few required and many recommended Perl modules:

4) Install the missing Perl modules:

I'm including all the required modules and most performance-related recommended modules.

5) Create your OTRS user and add them to your webserver group:

6) Create your default OTRS config file:

7) Check one last time for any missing Perl dependencies:

8) Set the file permissions for your OTRS directory:

9) Register OTRS with Apache:

There are various ways to do this, but I just added a symbolic link from /etc/apache2/sites-available to /opt/otrs/scripts/apache2-httpd.include.conf:

10) Go to http://yoursite/otrs/installer.pl and set up your database and mail system.

Your MySQL root password was established in step 1 above, but the email and local otrs database are up to you. OTRS wanted a couple of changes to the MySQL defaults:

11) Make note of your database and OTRS root user passwords. Then go to http://yoursite/otrs/index.pl and log in using the default username and password:

User: root@localhost
Password: as above

Go into Admin -> Agents in the Dashboard, add some authenticated users ('Agents'), and change the password for root@localhost to something stronger.

12) If you want your OTRS help desk to be your default web site -- i.e., the OTRS login page appears at http://yoursite/ -- you might have a look at Part II Step 5 here.

13) Start the OTRS Cron Jobs:

Change to the OTRS user you created in step 5:

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Go into /opt/otrs/var/cron and copy any *.dist file for which you want a cron job to its base name without the '.dist', i.e., 'postmaster.dist' is copied to 'postmaster'. If you want to copy all of them, you can do this:

Still as the otrs user, start cron and verify it's running:

Finally, enjoy your new OTRS installation!

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